The FAQ of Italiano Bello

Frequently asked questions and the answers

Do you have any questions about our online bookshop, your order, payment methods or special conditions for teachers or schools?

Then you’ve come to the right place, because we’ve already compiled the answers to the most frequently asked questions for you.

Order and payment

What payment methods are accepted?

We offer the following payment methods: PayPal, Klarna SOFORT, Klarna Pay Later, Giropay, Apple Pay, credit card payment (Mastercard, Visa) and SEPA bank transfer (prepayment).

For many European countries, we also have local payment methods such as iDEAL or Bancontact available in the checkout.

You can find more information about payment options here.

Do I have to pay shipping costs?

Shipping costs depend on the order value and the country.

For Germany we deliver free of charge from 19 Euro order value. Below that, there is always a flat shipping fee of 2.90 Euro.

We deliver free of charge to most countries in the European Union for orders over 80 euros. However, for orders with a value of less than 80 Euro we have to charge a shipping fee of 8.90 Euro.

Outside the EU, we only ship to Switzerland and Great Britain with a flat-rate shipping fee of 15.90 euros, regardless of the order value.

You can find more information about our shipping costs on our shipping and delivery page.

My order is a gift

Please let us know in the comments at the checkout if your order is a gift. We then leave out the packing slip and are happy to add a nice greeting.

Delivery and shipping

To which countries does Italiano Bello deliver?

Shipping to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus (Republic of Cyprus), Czech Republic, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain.

Outside the EU, we also deliver to Switzerland and the UK.

My country is not included, what can I do?

We only deliver to the EU countries listed by us as well as Switzerland and the United Kingdom.

Shipping to the EU countries Denmark and Finland is not possible due to the VAT regulations there.

How long does it take to receive my order?

We ship orders within 1-2 days with DHL and Deutsche Post.

Experience shows that the orders arrive at our customers in Germany approximately 1 to 3 working days after handover to the delivery service provider.

The shipping time for orders outside Germany but within Europe can vary between 2 and 15 business days and depends strongly on the respective regional shipping service provider.

Will I get a tracking number?

You will automatically receive a tracking number with the shipping confirmation.

My order has not arrived yet, what can I do?

Please check the status of your shipment in the tracking and if anything unusual happens there, write us a message at shop@italiano-bello.com and we will take care of it.

Shipping returns

What is the withdrawal period?

Our refund and returns policy lasts 14 days.

You can find more about this in the cancellation policy.

How do I return an item?

Please send the item in its original packaging if possible (if there is product packaging, this is usually not the case with books) and with an invoice so that we can allocate the order:

Italiano Bello UG (haftungsbeschränkt), Eleonora De Zordi, Hauptstr. 18,
24594 Wapelfeld, Germany.

Feel free to email us at shop@italiano-bello.com with any questions.

What happens after I return the item?

If your item was shipped within the cancellation period and arrived in its original condition, you will receive a refund within a few days through your chosen payment method.

If you have not received a refund or email from us after a few days, please drop us a line at: shop@italiano-bello.com

Will shipping costs be refunded?

If you have paid shipping costs for your purchase, they will not be refunded. We can only refund the value of the goods.

Shipping for the return to us is also at your own expense.

If the return is particularly valuable, we recommend that you choose a shipment with a tracking number, otherwise we cannot guarantee that the return will reach us.

You can find more information under returns and exchanges.

Assortment

I am looking for a book but can't find it on your site.

Please ask us directly if we can order your desired book or product. In principle, we can procure all books and products from all publishers that we also have in our assortment. You can find the complete list here: brands and publishers. However, other publishers are not excluded.

An order for a book or product that we do not currently have in stock will take approximately 4-5 days (German publishers) or 2-3 weeks (import from Italy).

Write to us at: shop@italiano-bello.com

My requested book is sold out, what can I do?

If your desired book or product is sold out, click on the "Email me when available" button and enter your email address to be notified when it is back in stock. We reorder regularly and try not to have any items sold out if possible.

Fixed book prices and book imports

What is the fixed book price?

The fixed book price system is a statutory price system for books and similar products in Germany. So every book has an unchangeable price and cannot cost more or less, no matter where you buy it.

The legal basis is the Book Price Fixing Act (Buchpreisbindungsgesetz), which obliges publishers to set binding retail prices for their new publications, which serves to protect books as a cultural asset.

Does fixed book pricing apply to all books?

Some books are excluded from the Book Price Fixing Act in Germany, such as defective copies, used books, older books or outdated editions, and of course foreign books that must first be imported for the German market.

Why is the price of some books higher than what is written on the book?

It can happen that you buy an Italian book and the price you pay is a bit more expensive than the original price on the book. The reason is that unfortunately we have to cover import costs and do not get enough discounts. However, we always try to make fair prices and increase them only as much as necessary.

By the way, in Italy books are exempt from VAT, whereas in Germany there is an additional 7% reduced VAT rate.

Schools and educational institutions

Are there discounts for schools and libraries?

We are happy to grant quantity discount! Here's what the allowed discounts* look like for price-bound books:

11 to 25 copies = 8 % discount
26 to 99 copies = 10 % discount
100 to 149 copies = 15 % discount
150 to 199 copies = 20 % discount
from 200 copies = 25 % discount

*The discount is applied to the net retail price

For foreign language books without fixed book prices, we can also arrange individual discounts for smaller quantities and for teachers, depending on the publisher.

How do orders for schools work?

For schools and educational institutions we allow convenient collective orders with appropriate discounts and also special conditions for imported books and of course purchase on account with a payment term of 30 days.

We already have a wide range of books permanently in stock, but we can also easily provide the desired books at transparent conditions.

More information for schools and a form for a non-binding request can be found here or simply write an email to order@italiano-bello.com.

Are there review copies for teachers?

Review copies are usually available directly from the publisher.

However, we are pleased to be able to offer teachers review copies for Loescher Editore, Ornimi, Edilingua and Bello Books.

Feel free to email us about this at order@italiano-bello.com.

Bookstores and distribution

Are there discounts for bookstores?

We support the local bookstores and offer a selection of publishers for retail in Germany and partly also all over Europe at typical fair book trade conditions.

You can learn more on our page for bookstores.

For details on terms and conditions and for order forms, email order@italiano-bello.com.

For which publishers is there a bookstore discount?

We distribute the entire catalog of Loescher Editore, Ornimi and Edilingua in Germany.

We also offer imports from Italian children's book publishers such as Coccole Books and Storybox for bookstores at fair conditions.

Of course, you can also get all publications of Bello Books at particularly attractive conditions.

You can find out more about our conditions for the book trade here.